Troubleshooting

Choose the problem you want to solve and follow the diagnosis procedure to proceed. If the problem still exists, please contact support@druid.tech for help.

• Data not updated

• Data inconsistent with setting
• "-" mark appears among GNSS data
• Continuing low battery
• Devices not found by Ecotopia App via INTELINK
• Error or crash of Ecotopia App or Ecotopia data center